Ask your customers with an automated email or text message to share their experience. Then monitor and respond to their feedback in one location.
Increase customer trust and confidence.
Have you ever wondered…
Where is my business being talked about online? We monitor all the major review sites and let you know when a review is posted.
How do I ask my customer for an online review? Prompt your customers in-person or with an automated email or text message.
But, what if I get a negative review? Respond. A gracious response can transform livid customers into loyal ones.
What if I don’t have time to respond to reviews? Let us take over the task. We can respond in a timely and professional manner so you don’t have to.
Why Online Reputation Management Matters
74% of people who see reviews say they would contact the business.
84% of people trust online reviews as much as a personal recommendation.
73% of consumers think that reviews older than 3 months aren’t relevant.
Easily manage all of your reviews in one simple location.
Take Control of Your Online Reputation
Every minute there are thousands of new reviews posted on websites like Yelp, Houzz, Google Maps, HomeAdvisor, Facebook, blogs, and elsewhere. These reviews will impact your revenue.
But now they affect more than just your cash flow. Having positive reviews significantly impacts your reputation: the better your reputation, the more customers you’re likely to win online.
That’s why Google has begun prioritizing businesses with more reviews—the number of reviews your business helps to determine whether your site will appear in the top 3 search engine results.
Fortunately, with our Review Manager in place, you can easily prompt customers to leave a review and get alerted when they do. Your search rankings will improve, and the number of reviews you get will increase.
“User reviews are here to stay, and the longer you wait to start optimizing your reviews, the more you stand to lose.” ~ Forbes
Not responding to online reviews
It’s now known that a failure to respond to reviews is costly. In fact, reputation damage is now the number one concern for business executives (CMSWire). However, making sure that all of your customer reviews are properly monitored isn’t easy. That’s where we come in.
An effective response plan
A complex problem requires a comprehensive solution, and that’s exactly what we have created. While you continue making your customers happy, we work to ensure that they turn those experiences into positive reviews. The result? More reviews, higher ratings, and more business.
Reviews influence all leads, even personal referrals.
Here’s how we get you chosen over your online competition
Google Business Profile
Your GBP is a powerful marketing opportunity. Optimizing it is critical to attracting new, local customers.
We will claim and optimize your business listings on key sites and directories in your industry.
Ask your customers to share their experience. Then monitor and respond in one location.
Going from a 3-star to a 5-star rating delivers businesses 25% more clicks from Google.
How the Online Review Manager Helps
Ensure you receive more reviews to improve your online reputation and increase consumer confidence.
Get reviews at Point of Sale
Make requests via Text & Email
Monitor your customer feedback on the most influential review sites all in one place.
Swiftly reply to your online reviews to resolve issues and help develop a brand advocate network.
See everything in a single dashboard
Start responding to reviews with a single click
Who Would You Choose?
Key Factors in Reviews:
★ Average Star Rating
★ Total Number of Reviews (or total lack)
★ Review Frequency
★ Age of Reviews
★ Average Ratings Across Multiple Sites
★ How a Business Responds to Negative Reviews
★ The Sentiment of the Reviews
Influence more people to choose your business over competitors.
If you’re not making the most of reviews yet, it’s time to get started!
Everything looks great, but nobody is biting. People aren’t calling, and nobody is filling out your online form. But why?
Do you have a collection of reviews built up for your business? If you don’t, here’s why you should!
When it comes to outperforming your online competition, these three methods are often overlooked.