Grow your business by increasing customer trust and confidence.
Online Reputation Management
Knowing what is being said about you online is essential to your business’s reputation.
Have you ever wondered
Where is my business being talked about online?
We monitor the review sites and let you know right away when a review is posted so that you can respond quickly.
How do I ask my customer for an online review?
Prompt your customers in-person or with an automated email or text message. Simply input their name, email
But, what if I get a negative review?
Respond. Clear up any misunderstandings. A gracious response can transform livid customers into loyal ones.
What if I don't have time to respond to reviews?
Let us take over the task. We will respond in a timely and professional manner so you don’t have to. [additional cost applies]
Why Online Reputation Management Matters
74% of people who see reviews say they would contact the business.
84% of people trust online reviews as much as a personal recommendation.
73% of consumers think that reviews older than 3 months aren’t relevant.
Easily manage all of your reviews in one simple location.
Take Control of Your Online Reputation
Reviews have grown in importance year after year. Now the number of reviews your business has is an even more important factor in ranking in the 3-pack.
Every minute there are thousands of new reviews posted on websites like Yelp, Houzz, Google Maps, HomeAdvisor, Facebook, blogs and elsewhere, these reviews will impact your revenue.
With the Review Manager in place, you can easily prompt customers to leave a review and get an instant alert when they do.
Your search rankings can improve with a system in place that will increase the number of reviews, keeping them consistent and recent.
Having positive reviews significantly impacts your reputation: the better your reputation, the more customers you’re likely to win online.
“User reviews are here to stay, and the longer you wait to start optimizing your reviews, the more you stand to lose.” ~ Forbes
Not responding to online reviews
It’s now known that a failure to respond to reviews is costly. In fact, reputation damage is now the number one concern for business executives (CMSWire). However, making sure that all of your customer reviews are properly monitored isn’t easy. That’s where we come in.
An effective response plan
A complex problem requires a comprehensive solution, and that’s exactly what we have created. While you continue making your customers happy, we work to ensure that they turn those experiences into positive reviews. The result? More reviews, higher ratings, and more business.
Reviews influence all leads, even personal referrals.
Here’s how we get you chosen over your online competition
Google My Business
Your GMB page is a hugely powerful marketing opportunity – getting yours optimized is critical to attracting new, local customers.
We will claim and optimize your business listing on three key sites, including a niche directory in your specific industry.
Ask your customers with an automated email or text message to share their experience. Then monitor and respond to their feedback in one location.
Going from a 3-star to a 5-star rating delivers businesses 25% more clicks from Google.
How the Online Review Manager Helps
Ensure you receive more reviews to improve your online reputation and increase consumer confidence.
Reviews at Point of Sale
Requests via Text & Email
POS / CRM Integration
Monitor your customer feedback on the most influential review sites all in one place.
Goal Setting & Tracking
Swiftly reply to your online reviews to resolve issues and help develop a brand advocate network.
Single Response Dashboard
One Touch Response
Let Us Respond For You!
Who Would You Choose?
Key Factors in Reviews:
★ Average Star Rating
★ Total Number of Reviews (or total lack)
★ Review Frequency
★ Age of Reviews
★ Average Ratings Across Multiple Sites
★ How a Business Responds to Negative Reviews
★ The Sentiment of the Reviews
Influence more people to choose your business over competitors.
If you’re not making the most of review yet, it’s time to get started!
More Reviews. More Revenue.
Let’s start by going over your online presence together and see if this is right for your business.