Website Care Plans & Support

Peace of mind and support where you need it

Our website care plans offer the levels of service to give you peace of mind, support where you need it, and expertise to help improve your website to grow your business.

To get the best return on your investment—and so it can effectively market to your customers without interruption—your website must be properly maintained.

Can you easily restore your website if something goes wrong?

How many days passed by before you knew your website was down?

How many hours have you lost on the phone with tech support?

Do you know what to do if your website gets hacked?

Website Care Plans & Support

Our Website Care Plans give you the secure hosting solutions you need so you can focus on your business.

STANDARD Website Care Plan

Best for basic business websites updated monthly

Managed Hosting
SSL Certificate (when hosting with us)
Website Recovery (daily backups)
Comment & Database Optimization
Uptime & Security Monitoring
Monthly Performance Scan
Includes certain premium plugin licenses
Software Updates – Core and Plugins
Email Support Ticket Desk
2 Support Tasks (each under 15 mins) included
(monthly support time does not roll over)
Additional support time billed at current hourly rate
Monthly Maintenance Report w/Google Analytics

$149
PER MONTH

ADVANCED Website Care Plan

Required for ecommerce, membership & high traffic sites

Managed Hosting
SSL Certificate (when hosting with us)
Priority Support
Website Recovery (daily backups)
Malware Scan & Automatic Malware Removal
Image Compression
Comment & Database Optimization
Uptime & Security Monitoring
Monthly Performance Scan
Includes certain premium plugin licenses
Software Updates – Core, Plugins + eCommerce
Email Support Ticket Desk
4 Support Tasks (each under 15 mins) included
(monthly support time does not roll over)
Additional support time billed at current hourly rate
Monthly Maintenance Report w/Google Analytics

$249
PER MONTH

BONUS “Behind the Scenes” FEATURES included in every plan:

  • Over $1,000/year of premium plugin licenses used to enhance and improve your website. This includes the theme, improved speed and performance, caching, SEO, image compression, custom forms, email spam protection, and more.
  • Your website will be hosted on our state-of-the-art server with security enhancements and monitoring to keep your website visitors safe.

You are sooo appreciated…

I’m trying to make updates on a personal site on GoDaddy. OMG… It’s reminding me how grateful I am for finding you! ChesapeakeLiving used to load so slowly.

Cynthia

chesapeakeliving.com

Website Care Plan BOOST

For websites that we did not build, we first do a Care Plan BOOST to become familiar with the website, how it was built, and any potential issues that can arise.

Website Evaluation – Our report includes user experience, conversion optimization, SEO, accessibility, security, legal, and WordPress assessment.

Backup – We will make a full backup of your website and store it off-site for one year.

Issues & Recommendations – We will provide a list of issues and recommendations for improvements needed before proceeding with the website care plan.

2 hours – We will spend up to 2 hours working on improvements found in your site check.

Although our Website Care Plans are for the sites we build or redesign, we welcome clients who are looking for a long-term relationship with a reliable dedicated webmaster.

Do I need a Website Care Plan?

The Internet can be a dangerous place, with bad actors trying to hack websites all the time.

Software needs updating—including the software that powers your website. While WordPress can be automatically updated, the majority of security compromises stem from plugins, not the core WordPress code.

Staying on top of the latest updates and keeping your site on a secure server will help to keep your business and customers safe. It’s the nature of the world we live in and unfortunately, websites are an easy target.

If your website is not properly maintained you could be facing:

  • A hacked website that could ultimately cost you business
  • A virus that could compromise your customers data
  • Malicious malware that could get your website blacklisted
  • Redirection of your website to a malicious site

If you want your website properly maintained, then yes, you need a Web Care Plan.

We’ll take care of your website’s visitors. A hacked website can wreak havoc on search rankings and will have a negative impact on your reputation if your customers notice your broken site before you do.

If we don’t take care of your website, who will?

Here are some really great reasons why you’ll love us.

Managed Hosting

Managed website hosting forms the foundation for all of our website care plans and is, in essence, insurance against hacking and technical issues.

Daily Backups

It's not a matter of if you'll need your backups, but when. We will generate secure daily backups so your site can be restored quickly if anything goes wrong.

Tech Support

Whether you have a simple question, like "how do I edit a page?", or a marketing or technical question, we’re here to help.

Security Monitoring

We regularly carry out security scans in order to keep out intruders and make sure your website stays safe for your visitors.

Uptime Monitoring

We will monitor your site 24/7 to make sure it’s always available for your customers.

Software Updates

Security updates and new features come out regularly. NOT keeping your site updated is the No.1 reason websites are hacked.

Analytics & Reporting

We’ll send you a simple analytics report that is easy to understand and summarizes numbers and trends.

SEO Rank Tracking

Keep track of how your keyword ranking changes, and get a comparison to your competition.

Suggestions for Improvement

We will regularly suggest ways to improve your website and internet marketing. Without this, your online presence may stagnate.

Keeping Your WordPress Website Safe ebook

Your website is critical to your business – are you taking care of it?

As one of the most important assets in your business, it’s vital that you keep your website updated, protected and online.

If your website is offline or has a major issue, this will affect your revenue and your customers.

It’s important to be vigilant in today’s modern world as the average website will have automated attacks looking for weaknesses, multiple times per day.

Download our free guide to understand how to keep your website safe and learn about the regular maintenance that your website needs to stay secure.

Frequently Asked Questions

How often do you run updates?
Standard updates are run once a month. If there is an important update that would prevent a security issue, it will be addressed right away.
Do you offer 24/7 support?
No we do not. Our support hours are 9 am – 5 pm EST, Monday through Friday. That being said, if there is an emergency we will do our best to resolve the issue outside of standard office hours, if possible.
When will I be billed?
Payments will be automatically deducted on the first of the month. Payment can be made using any major debit or credit card (Visa, Mastercard, American Express, Discover) through Stripe.
What if an update breaks my website?
The site is immediately rolled-back to the backup state taken prior to performing the update. From there, you’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.
How often do you run updates?
Standard updates are run once a month. If there is an important update that would prevent a security issue, it will be addressed right away.
Do you offer 24/7 support?
No we do not. Our support hours are 9 am – 5 pm EST, Monday through Friday. That being said, if there is an emergency we will do our best to resolve the issue outside of standard office hours, if possible.
What are my payment options?
Payment can be made using any major debit or credit card (Visa, Mastercard, American Express, Discover) through Stripe. Payments will be automatically deducted on the first of the month.
What if an update breaks my website?
The site is immediately rolled-back to the backup state taken prior to performing the update. From there, you’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.

We offer Peace of Mind

Website Care Plans ebook cover

Get Your Free Guide On Keeping Your WordPress Website Safe

Subscribe to learn how to keep your WordPress website safe, starting with this free guide.

Unsubscribe with one click at any time.

You have Successfully Subscribed!