Our website care plans include the free support you need to succeed.
Website Care Plans & Support
Don’t let hackers destroy your website
To get the best return on your investment and effectively market to your customers, your website must be properly maintained. Our website care plans offer the levels of service to give you peace of mind, support where you need it and expertise to help improve your website to grow your business.
On average 37,000 websites are hacked every day and 74% of those are on WordPress. That’s why we take security seriously.
We’ll take care of your website’s visitors. A hacked website can wreak havoc on search rankings and will have a negative impact on your reputation if your customers notice your broken site before you do. We can stop your website from being hacked, and a lot more.
Our Website Care Plans give you the secure hosting solutions you need so you can focus on your business.
Free SSL Certificate Included
Did you know that everyone needed an SSL certificate as of January 10, 2017? Google is now penalizing those websites that are not HTTPS protected (SSL protected) with the green padlock. But you don’t need to worry, because when you are on one of our Website Care Plans, you will receive a free SSL certificate for use on your website.
STANDARD Website Care Plan
MANAGED WEBSITE HOSTING
SSL Certificate (https:)
Wordpress Updates (biweekly)
Website Recovery (daily backups)
Comment & Database Optimization
Uptime Monitoring
Security Monitoring
Monthly Maintenance Report
Wordpress Updates (biweekly)
Website Recovery (daily backups)
Comment & Database Optimization
Uptime Monitoring
Security Monitoring
Monthly Maintenance Report
PRO Website Care Plan
Start point for ecommerce & online booking sites
STANDARD +
Health Check Report
Site Speed Testing & Optimization
Priority Access to Paid Support
Monthly Google Analytics Report
Quarterly Consultation Call
Do I need a Web Care Plan?
The Internet can be a dangerous place with people trying to hack websites all the time. Software needs updating. All software. Including the software that powers your website. While WordPress has the ability to automatically update, the majority of the compromises are coming from plugins, not its core. Staying on top of the latest updates and keeping your site on a secure server will help to keep your business and customers safe. It’s the nature of the world we live in and unfortunately websites are an easy target.
If your website is not properly maintained you could be facing:
- A hacked website that could ultimately cost you business
- Get a virus that could compromise your customers data
- Have malicious malware that could get your website black listed
- Redirection of your website to a malicious site
If you want your website properly maintained, then Yes, you need a Web Care Plan.
If we don’t take care of your website, who will?
Here are some really great reasons why you’ll love us.
Managed Hosting
Managed website hosting forms the foundation for all of our website care plans and is, in essence, insurance against hacking and technical issues. Your site will be protected by a suite of security enhancements that help block unwanted access, keeping your customers safe and secure.
Website Backups
It’s not a matter of if you’ll need your backups, but when. We will generate secure daily backups so your site can be restored quickly if anything goes wrong.
Tech Support
So whether it is a simple question like how to edit a page, a marketing or technical question, we’re here to help. We will give you advice to enable you to carry out the work yourself, or a quote if you want us to do the work for you.
Security Monitoring
There are so many different factors involved in keeping a website secure. We will regularly carry out security scans in order to keep out intruders and make sure your website stays safe.
Uptime Monitoring
24/7 monitoring to make sure your site is always available for your customers.
Software Updates
Peace of mind that all your website software is up-to-date. Security updates and new features come out regularly for your website’s software. NOT doing this is the No.1 reason websites are hacked.
Analytics & Reporting
We’ll send you a simple analytics report that is easy to understand and summarizes numbers and trends.
SEO Rank Tracking
Keep track of how your keyword ranking changes, and get a comparison to your competition.
Suggestions for Improvement
We’ll regularly suggest ways to improve your website and Internet marketing. Without this your online presence may stagnate.
Frequently Asked Questions
How often do you run updates?
Standard updates are run once a month. If there is an important update that would prevent a security issue, it will be addressed right away.
Do you offer 24/7 support?
No we do not. Our support hours are 9 am – 5 pm EST, Monday through Friday. That being said, if there is an emergency we will do our best to resolve the issue outside of standard office hours, if possible.
When will I be billed?
Payments will be automatically deducted on the first of the month. Payment can be made using any major debit or credit card (Visa, Mastercard, American Express, Discover) through Stripe.
What if an update breaks my website?
The site is immediately rolled-back to the backup state taken prior to performing the update. From there, you’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.
How often do you run updates?
Standard updates are run once a month. If there is an important update that would prevent a security issue, it will be addressed right away.
Do you offer 24/7 support?
No we do not. Our support hours are 9 am – 5 pm EST, Monday through Friday. That being said, if there is an emergency we will do our best to resolve the issue outside of standard office hours, if possible.
What are my payment options?
Payment can be made using any major debit or credit card (Visa, Mastercard, American Express, Discover) through Stripe. Payments will be automatically deducted on the first of the month.
What if an update breaks my website?
The site is immediately rolled-back to the backup state taken prior to performing the update. From there, you’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.