Website Care Plans & Support
Peace of mind and support where you need it
Our website care plans offer the levels of service to give you peace of mind, support where you need it, and expertise to help improve your website to grow your business.
To get the best return on your investment—and so it can effectively market to your customers without interruption—your website must be properly maintained.
Can you easily restore your website if something goes wrong?
How many days passed by before you knew your website was down?
How many hours have you lost on the phone with tech support?
Do you know what to do if your website gets hacked?
Website Care Plans & Support
Our Website Care Plans give you the secure hosting solutions you need so you can focus on your business.
STANDARD
Website Care Plan
Best for basic business websites updated monthly
Managed Hosting
SSL Certificate (when hosting with us)
Website Recovery (daily backups)
Comment & Database Optimization
Uptime & Security Monitoring
Monthly Performance Scan
Includes certain premium plugin licenses
Software Updates – Core and Plugins
Email Support Ticket Desk
2 Support Tasks (each under 15 mins) included
(monthly support time does not roll over)
Additional support time billed at current hourly rate
Monthly Maintenance Report w/Google Analytics
ADVANCED
Website Care Plan
Required for ecommerce, membership & high traffic sites
Managed Hosting
SSL Certificate (when hosting with us)
Priority Support
Website Recovery (daily backups)
Malware Scan & Automatic Malware Removal
Image Compression
Comment & Database Optimization
Uptime & Security Monitoring
Monthly Performance Scan
Includes certain premium plugin licenses
Software Updates – Core, Plugins + eCommerce
Email Support Ticket Desk
4 Support Tasks (each under 15 mins) included
(monthly support time does not roll over)
Additional support time billed at current hourly rate
Monthly Maintenance Report w/Google Analytics
BONUS “Behind the Scenes” FEATURES included in every plan:
- Over $1,000/year of premium plugin licenses used to enhance and improve your website. This includes the theme, improved speed and performance, caching, SEO, image compression, custom forms, email spam protection, and more.
- Your website will be hosted on our state-of-the-art server with security enhancements and monitoring to keep your website visitors safe.
You are sooo appreciated…
I’m trying to make updates on a personal site on GoDaddy. OMG… It’s reminding me how grateful I am for finding you! ChesapeakeLiving used to load so slowly.
Website Care Plan BOOST
For websites that we did not build, we first do a Care Plan BOOST to become familiar with the website, how it was built, and any potential issues that can arise.
Website Evaluation – Our report includes user experience, conversion optimization, SEO, accessibility, security, legal, and WordPress assessment.
Backup – We will make a full backup of your website and store it off-site for one year.
Issues & Recommendations – We will provide a list of issues and recommendations for improvements needed before proceeding with the website care plan.
2 hours – We will spend up to 2 hours working on improvements found in your site check.
Although our Website Care Plans are for the sites we build or redesign, we welcome clients who are looking for a long-term relationship with a reliable dedicated webmaster.
Do I need a Website Care Plan?
The Internet can be a dangerous place, with bad actors trying to hack websites all the time.
Software needs updating—including the software that powers your website. While WordPress can be automatically updated, the majority of security compromises stem from plugins, not the core WordPress code.
Staying on top of the latest updates and keeping your site on a secure server will help to keep your business and customers safe. It’s the nature of the world we live in and unfortunately, websites are an easy target.
If your website is not properly maintained you could be facing:
- A hacked website that could ultimately cost you business
- A virus that could compromise your customers data
- Malicious malware that could get your website blacklisted
- Redirection of your website to a malicious site
If you want your website properly maintained, then yes, you need a Web Care Plan.
We’ll take care of your website’s visitors. A hacked website can wreak havoc on search rankings and will have a negative impact on your reputation if your customers notice your broken site before you do.
If we don’t take care of your website, who will?
Here are some really great reasons why you’ll love us.
Managed Hosting
Managed website hosting forms the foundation for all of our website care plans and is, in essence, insurance against hacking and technical issues.
Daily Backups
It's not a matter of if you'll need your backups, but when. We will generate secure daily backups so your site can be restored quickly if anything goes wrong.
Tech Support
Whether you have a simple question, like "how do I edit a page?", or a marketing or technical question, we’re here to help.
Security Monitoring
We regularly carry out security scans in order to keep out intruders and make sure your website stays safe for your visitors.
Uptime Monitoring
We will monitor your site 24/7 to make sure it’s always available for your customers.
Software Updates
Security updates and new features come out regularly. NOT keeping your site updated is the No.1 reason websites are hacked.
Analytics & Reporting
We’ll send you a simple analytics report that is easy to understand and summarizes numbers and trends.
SEO Rank Tracking
Keep track of how your keyword ranking changes, and get a comparison to your competition.
Suggestions for Improvement
We will regularly suggest ways to improve your website and internet marketing. Without this, your online presence may stagnate.
Your website is critical to your business – are you taking care of it?
As one of the most important assets in your business, it’s vital that you keep your website updated, protected and online.
If your website is offline or has a major issue, this will affect your revenue and your customers.
It’s important to be vigilant in today’s modern world as the average website will have automated attacks looking for weaknesses, multiple times per day.
